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Website terms and conditions

This site is intended for UK residents unless otherwise stated. Halifax is a division of Bank of Scotland plc. Bank of Scotland plc,  HBOS Investment Fund Managers Limited, Halifax Life Limited and Halifax Share Dealing Limited and St Andrew's Life Assurance plc are authorised and regulated by the Financial Services Authority, 25 The North Colonnade, Canary Wharf, London E14 5HS.  They are entered in the Financial Services Authority's Register and their Register Numbers are 169628, 119223, 171881 and 183332 and 189101.  This is an English language site, all contracts will be in the English language only. Bank of Scotland plc, Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ.  Copyright © 2008. All rights reserved.

Contacting us
To find out more about our products and services, how to apply for an account or how to manage your existing accounts, just get in touch - there are many ways to contact us.

By phone - you call us

Use a cash machine

Visit your nearest branch or Estate Agency

Change your name or address

Contact by Email
You can email us if you're registered for our online service and require help. We' ve recently added a new Online Help section that aims to answer your questions on-site. Clicking 'Help' from the top right hand corner of the online service will open 'Online banking help'.

You can then use the search tool to find an answer to your question.  If you need further help once you've done a search, you'll see an option to "Email our Online Support team"

Contact in writing
You can write to us at the following address:

Halifax
PO Box 548
Leeds
LS1 1WU