Disabilities

All our customers deserve excellent service. We encourage our colleagues to show a positive and enlightened attitude to people with disabilities and we have adapted our range of financial services to make them accessible to everyone.

We have around 800 branches in the UK, most of which are open-plan to make them easier to navigate. The majority have a reception desk and seating for customers. Our colleagues are always on hand to discuss specific needs or answer queries.

Wheelchair users

Getting in and out of our branches is usually easy, with level or ramped access from pavements. Doors are automatic wherever possible.

Call assistance

Where steps are unavoidable we have installed a 'Call assistance' bell system so you can call one of our colleagues.

Servicecall

Some branches are fitted with a system where customers with a Servicecall transmitter can alert colleagues when they arrive.

Lifts

Where branches have split-level banking halls, we provide internal ramps or wheelchair lifts.

Low-level counters and counter queuing rails

More and more of our branches have lower level writing surfaces at the counter. All branches have counter queuing rails and these often have lower level writing surfaces.

Our cash machines are generally installed at a level that wheelchair users can easily reach.

Sight problems

We welcome guide dogs in all our branches and offer additional help such as:

• Leaflets in large print, Braille and on audio tape. You can order these in our branches and we will send them directly to you
• Magnifying sheets in all branches and agencies, to help you fill in forms and sign documents
• Cheque book templates to make writing cheques easier
• Bank note guide to help you identify different denominations
• Screen text enhancer to make the information on the visual display unit easier to read when you are in a one-to-one discussion with a Halifax adviser

Hearing problems

Our colleagues are always happy to write things down for you and vice versa. In addition, we offer the following services:

• Typetalk, the RNID telephone relay service, is used extensively throughout the Halifax, so we can have a two-way conversation with you
• Textphones are used in key areas of the Halifax. Our textphone number is 08457 32 34 36

The following businesses have individual textphones for your convenience:

Halifax Contact Centres

08457 323 436

Halifax Personal Loans

0845 603 1393

Halifax Share Dealing Limited

0845 604 2543

Private Banking

08457 626 993

Halifax General Insurance

08456 00 07 75

• Some branches have induction loops. They can be used with the T-setting on hearing aids to enhance sound. We hope to extend this service in future.
• Some Halifax colleagues are British Sign Language trained and we can also arrange an interpreter free of charge. Please ask at your local branch for details.

Other banking options

To help you manage your finances the way you want to, we offer a number of options in addition to our nationwide branch network:

Online

You can apply for a Halifax Current Account online. Once it is up and running you can do your banking online (opens new window) on our website 24 hours a day, seven days a week.

We also offer an online Share Dealing service and you can apply for other products like Personal Loans, Credit Cards and Travel Insurance via this website. Find out more about our other online services.

Telephone

The Halifax Contact Centre service enables you to use the phone 24-hours a day to check the balance on your Current Account, order a statement and arrange an overdraft. We can also make arrangements for you to pay bills and transfer money to other Halifax accounts.

You can apply for a Halifax Current Account by phone by calling 08457 20 30 40. Calls are charged at local rate.

All Halifax customers can use Halifax Direct for other services, for example to apply for a Personal Loan or order Holiday Money.

If you have hearing problems you can contact Halifax Contact Centres using textphone on 08457 32 34 36.

Interest rate hotline

Get the latest Halifax savings interest rates on our website or by telephoning 08459 215 216.

Contact us

We have carried out an extensive disability awareness programme to help our staff understand and overcome the barriers faced by people with disabilities.

If you have any comments about this website or the services we offer to customers with disabilities, please contact:

Ibrar Hussain
Diversity Manager
Halifax
Trinity Road
HALIFAX
West Yorkshire
HX1 2RG